At Kloset, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a hassle-free exchange process.

Eligibility for Exchanges

We accept exchanges on most items within 30 days of the delivery date. To be eligible for a exchange, items must be in their original condition—unworn, unwashed, and with all tags and packaging intact. Please note that certain items, such as [non-returnable items, e.g., final sale, personalized items, etc.], are not eligible for exchange.

Exchange Process

To initiate a exchange, please contact our customer service team at info@privatekloset.com with your order number and the reason for the exchange. We will provide you with a exchange authorization and instructions on how to send your items back to us. Please ensure that your exchange is securely packaged to prevent any damage during transit.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the exchange process and place a new order for the desired item. This ensures that the replacement item is in stock and shipped to you promptly.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@privatekloset.com. We will arrange for a replacement, including any shipping costs incurred.

Contact Us

If you have any questions about our exchange policy or need assistance with a exchange, please don’t hesitate to reach out to our customer service team at info@privatekloset.com. We’re here to ensure your shopping experience with Kloset is nothing short of exceptional.

Thank you for choosing Kloset. We appreciate your business and are committed to making your shopping experience as smooth and enjoyable as possible.